Our device support tools are available prior to launch and always up-to-date. Software updates are rolled out automatically so you don’t have to worry about wasting time maintaining the system yourself. Up-to-date tools drive utilization and guarantee more effective issue resolution.
Our cloud-based platform spans across all top-selling devices and software versions. We have the infrastructure in place to support any mobile operator, no matter the size or the geographic region. Whether you are a large, multi-national operator or a growing regional provider, our device support platform will scale to meet your needs.
Handling more than 25 million support interactions per year means that we have access to a tremendous amount of data on common call drivers, device issues, and support behaviors. We use that data to improve our tools over time, providing your agents and customers with the most effective support platform available.