Ozmo Insights

The latest from the Ozmonauts

 

Promoting self support featuring the Google Pixel

At Ozmo, we believe that every support interaction is an opportunity to rewire customer behavior to self-support. Not only do we have the world’s leading device support platform for the call center that drives millions of interactions to self-support channels, but Ozmo also offers a consumer-facing product built for self-serve, scalable digital support.

 

See the new iPhone 7 in Ozmo for Agents

At Ozmo, our device support platform assists in over 25 million support interactions each year. We help agents always be ready to support a new device - just like the new iPhone 7 - before it launches with our latest product, Ozmo for Agents.

 

First look at potential call drivers for Android N

Even though you are in the middle of managing the rollout of Marshmallow updates, Google has released the first preview of Android N. We anticipate Android N showing up earlier than in previous cycles, likely later this year for a multitude of devices. So we’re actively researching every aspect to help your support agents improve the experience with this new OS.

 

Introducing Ozmo

Modea has changed a lot since we began our journey almost 10 years ago. What started out as a small advertising agency in Southwest Virginia, evolved into a thriving digital consultancy with healthcare and telecom clients all over North America. And today, we are changing it up once again with the launch of our new spin-out company. Meet Ozmo!

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