Ozmo Insights

The latest from the Ozmonauts

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  • device support
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    Are your support agents ready for iOS 12?

    iOS 12 is almost here -- are you ready for the update? With pre-release access to the new operating system version in the Ozmo support platform, your customer support agents could begin preparing for the public launch now. Giving your support agents early access to new devices and operating system versions allows them to be ready with answers before your customers can even begin asking questions.

     

    Flash Wireless partners with Ozmo to enhance its customer experience

    Flash Wireless, the US-based MVNO, recently announced that it will be partnering with Ozmo to provide premium customer support to increase customer retention and satisfaction. Ozmo is a technology company that builds software to quickly and effectively solve the complex issues of device support.

     

    Promoting self support featuring the Google Pixel

    At Ozmo, we believe that every support interaction is an opportunity to rewire customer behavior to self-support. Not only do we have the world’s leading device support platform for the call center that drives millions of interactions to self-support channels, but Ozmo also offers a consumer-facing product built for self-serve, scalable digital support.

     

    See the new iPhone 7 in Ozmo for Agents

    At Ozmo, our device support platform assists in over 25 million support interactions each year. We help agents always be ready to support a new device - just like the new iPhone 7 - before it launches with our latest product, Ozmo for Agents.

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