Consumer preference for support channels can vary based on a multitude of factors: age, technical knowledge, convenience, the nature of the issue and more. Not only do your consumers expect their preferred channel to be available for support, but they also expect consistent answers across all channels for a seamless support experience.
Ozmo’s self serve tools are dynamic and can be adapted across all digital channels. The tools are built to be truly multi-channel. No matter where your consumers turn to for support, they’ll receive consistent, tailored answers. Ozmo’s repository of answers serves as the single source of device support for your consumers.
With a multi-channel set of self serve tools, mobile operators will see a significant increase in call deflection from their contact centers. Thousands of would-be calls are now diverted to cost-effective, low-effort digital channels where consumers prefer to receive support.
By leveraging the expertise and knowledge gained from years of experience, Ozmo makes the integration and onboarding process seamless for clients